职业资讯

As the Assistant Manager – Laboratory at Sunway Medical Centre Velocity, you will play a vital role in leading, promoting teamwork, provide coaching and assisting in managing the Laboratory Department team. This full-time position is based in Cheras, Kuala Lumpur and offers the opportunity to contribute to the strategic objectives of this progressive healthcare organisation.

What you'll be doing

• Delivering safe and efficient operation and quality services to customers.
• Collaborating with the Laboratory Manager to maintain the financial sustainability of the Laboratory Department by ensuring expenditures remain within budget.
• Establishing service standards by leveraging knowledge of patient and customer expectations, as well as industry best practices.
• Ensuring accurate and prompt test result reporting to clinicians while addressing analytical challenges related to equipment, methodologies, and specimen collection that may impact patient safety.
• Promoting a safe and healthy laboratory environment by working with the Laboratory Manager to develop and implement safety procedures in compliance with regulatory and statutory requirements (e.g.: MS ISO15189, MSQH and ACHS standards).
• Upholding professionalism and ethical standards by maintaining impartiality, ensuring confidentiality, and adhering to PDPA guidelines when handling official information.
• Engaging with stakeholder to understand their needs and collaboratively to develop services within the department.
• Continuously enhancing personal, technical, and managerial competencies by attending relevant courses, meetings, and conferences while maintaining an updated personal development plan and professional portfolio.

Requirements

• Bachelor of Science Degree or Bachelor of Biomedical Science Degree or an equivalent in a relevant field, recognized by the Government of Malaysia.
• Minimum 10 years of working experience as a practicing medical laboratory scientist with up to 5 years at an increasingly responsible management level position in laboratory operations in a hospital.
• Possess sufficient technical and clinical knowledge in order to release results. Ability to interpret and validate results, able to work closely with the subordinates
• Familiar with quality control and quality assurance procedures
• Working knowledge of healthcare and related acts, regulations and accreditation standards i.e. MS ISO 15189, MSQH, JCI and ACHS.
• Excellent communications skills, compassionate
• Conscientious, responsible, careful, cooperative, and reliable with good interpersonal skill.
• Demonstrate high initiative and work independently towards achieving goals and objectives competently.

Key Responsibilities:

• Handle administrative tasks, including record-keeping, documentation, and reports.
• Assist in managing housekeeping and linen inventory.
• Coordinate with suppliers for linen supply and housekeeping materials.
• Maintain staff schedules and support department operations.
• Process invoices, purchase orders, and other relevant paperwork.
• Ensure compliance with hospital policies and procedures.
• Supervise cleaners and ensure they perform their daily tasks efficiently.
• Conduct regular inspections to maintain cleanliness and hygiene standards.
• Address any housekeeping-related issues and provide solutions.
• Support internal and external audits as required.

Requirements:

• Diploma or degree in Business Administration, Hospitality, or a related field.
• Minimum 1-2 years of administrative experience, preferably in a healthcare or hospitality setting.
• Strong organizational and multitasking skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Excellent communication and coordination skills.
• Ability to work independently and in a team.
• Experience in supervising housekeeping staff is an added advantage.

Key Responsibilities

• Administrative Management: Oversee daily administrative and operational activities for department efficiency.
• Medical Affairs Support: Assist in the recruitment, onboarding, credentialing, and privileging of medical practitioners. Maintain contractual agreements and coordinate on-call rosters.
• Clinical Risk Management: Help develop and implement hospital risk management frameworks, investigate incidents, and support quality improvement initiatives to enhance patient safety.
• Regulatory Compliance & Liaison with Authorities: Ensure compliance with all relevant healthcare regulations, including the Private Healthcare Facilities and Services Act (PHFSA) 1998, MMC Guidelines, and Personal Data Protection Act. Assist in licensing processes, coordinate with medical agencies and authorities for hospital facility expansions, and ensure mandatory reporting is conducted efficiently.
• Secretariat Duties:
  • Arrange, coordinate, and document meetings for the Medical Advisory Committee (MAC), MAC Subcommittees, and Hospital Committees.
  • Prepare agendas, compile meeting materials, and ensure timely distribution to relevant stakeholders.
  • Accurately record minutes of meetings, capturing key discussions, decisions, and action points.
  • Follow up on action items to ensure implementation and compliance with hospital governance policies.
  • Maintain well-organized and secure records of all committee documentation, reports, and meeting proceedings.
  • Liaise with the Person in Charge (PIC) and MAC Chairman to ensure clinical governance policies and best practices are upheld.
• General Administration: Liaise with key personnel to uphold clinical governance policies and manage office requisitions.

Qualifications & Experience

• Candidate with Degree in Medicine (MBBS) is preferred. 
• Minimum 3 – 4 years healthcare industry experience.
• Proficient in the use of Microsoft Office Software
• A strong administrative background, preferably in healthcare.
• Excellent coordination, organizational, and problem-solving skills.
• Familiarity with hospital regulations and medical practitioner documentation is a must.
• Experience in liaising with medical agencies, regulatory bodies, and healthcare authorities.
• Strong communication skills and attention to detail, particularly in secretarial and governance-related responsibilities.
• Ability to work with multiple stakeholders and ensure compliance with best practices.

Key Responsibilities:

1. Patient Care & Preparation

   • Assess patients before, during, and after imaging procedures.
   • Educate patients on procedures, risks, and aftercare instructions.
   • Ensure patients are properly positioned and comfortable for scans such as X-rays, MRIs, CT scans, ultrasounds, and interventional radiology procedures.

2. Assistance in Procedures

   • Assist radiologists and technicians during procedures such as fluoroscopy, angiography, and biopsies.
   • Monitor patient vital signs and respond to emergencies (e.g., allergic reactions to contrast media).
   • Administer medications, contrast agents, and sedation if required.

3. Patient Safety & Monitoring

   • Ensure radiation safety protocols are followed.
   • Monitor for adverse reactions, especially after contrast injections.
   • Provide post-procedure care and recovery monitoring.

4. Collaboration & Documentation

   • Maintain accurate patient records, including consent forms and nursing assessments.
   • Work closely with radiology staff, physicians, and other healthcare teams to coordinate patient care.
   • Assist in quality assurance and infection control measures in the department.

5. Emergency Response

   • Be prepared to handle medical emergencies such as contrast-induced anaphylaxis or cardiac arrest.
   • Perform basic and advanced life support when needed.

6. Equipment & Supplies Management

   • Ensure proper handling and maintenance of imaging-related medical equipment.
   • Prepare sterile fields and necessary instruments for interventional procedures.

Qualifications & Skills:

• Diploma/Degree in Nursing with a valid Nursing Board license.
• Strong knowledge of imaging techniques, contrast media, and emergency care.
• Good communication skills to reassure and educate patients.

We are seeking a highly organized and proactive Logistics & Warehousing Assistant to join our team and help streamline our operations. 

QUALIFICATIONS:

· Minimum SPM holder

· Good interpersonal and communication skills

· Able to work during Public Holiday and shift basis

· Relevant experience will be added advantage

JOB DESCRIPTIONS:

• Deliver special items to the correct departments within the same day.
• Inform your supervisor if there are not enough stocks to fulfill a request.
• Follow up to supply any pending requests as soon as possible.
• Check stock expiry dates every two months and report any expired items.
• Tell your supervisor if items are out of stock or damaged.
• Follow all rules and procedures for operating the storage facility, according to company policies and legal standards.
• Refill stocks in the Main Store when needed, based on monitoring reports.
• Submit a purchase request form to the storekeeper if reordering is necessary.
• Join activities or training sessions assigned by your supervisor to improve your skills and knowledge.

Job responsibilities

• To assist patient in and out of car and carry patient luggage
• To provide wheelchair service to disabled patients
• To handle patient's folder with confidentiality
• Maintain patient confidentiality
• Planning and managing department to fulfill and exceed customer satisfaction

Qualifications:

• Excellent communication and organizational skills.
• Strong customer service orientation and have excellent hospital skills. 
• Ability to remain calm and composed in fast-paced environments.
• Knowledge of hospital layout and services preferred.
• Previous experience of working under Concierge or similar role in other industry.

To support the BDCC department by assisting with various Business Development Corporate Communication (BDCC) functions, including all BAU activities on top of planned campaigns, include event and on-ground event management / coordination. 

Job Descriptions: 

A. Business Development 

1. Conduct market research to identify targeted demographics, consumer preferences and industry trends. 
2. Analyze research findings and contribute to strategic decision-making
3. Stay updated on industry news, trends and competitive activities
4. Participate and assist in hospital familiarity tours for agents and visitors 
5. Engage with hospital staff and stakeholders to understand their requirements and challenges 

B. Campaign Management and Execution 

1. Assist in the planning, execution and tracking of BDCC campaigns across various channels, including digital, print and events 
2. Work closely with the BDCC team to develop creative campaign concepts and messaging 
3. Monitor campaign performance metrics and provide insights for optimisation 

C. Digital Marketing (Social Media and Website) 

1. Support in managing social media platforms, including content creation, analytics, scheduling and community engagement 
2. Assist in developing social media campaigns to increase brand awareness and engagement 
3. Assist in updating website, content, including new packages and consultant profiles
4. Work closely with the web development team to ensure website functionality and user experience optimization